Les Clefs d'Or
Basel - Luzern - Zürich

 As soon as you step into one of our hotels you will receive a personal welcome and feel like at home. Be certain to have someone around who will take care of your every request in an attentive, skillful, discreet and efficient way. Enjoy a relaxed and unforgettable stay in one of the exclusive hotels with Les Clefs d’Or concierge service in Basel, Lucerne and Zurich.

Friendship – Collegiality – Helpfulness

Zurich – or why the alphabet should run from Z to A

Ever wondered why the alphabet starts with an A and ends with a Z? Ever thought it maybe should be the other way round? 

Well – the people of Zurich would probably quite like this idea… 

Because despite being one of the most attractive cities in the world it tends to figure last in both guide books and on websites – just because of its initial letter!

So let’s turn the alphabet around for once and give you 26 Z to A reasons why our city should be on the top of your list – and not at the bottom.
Text by Jens Maier (Chef Concierge at The Dolder Grand)

Architectural Wonders

A very warm welcome to Basel, a city that effortlessly blends history, culture, and artistic brilliance to create an unforgettable destination for discerning travelers. Nestled on the banks of the picturesque Rhine River in Switzerland, Basel beckons visitors with its timeless charm and a vibrant atmosphere that is both cosmopolitan and tranquil. Basel is a treasure trove of architectural wonders, boasting a seamless fusion of medieval, Renaissance, and contemporary design. As you wander through the city's enchanting streets, you'll be captivated by the stunning mix of historical landmarks and modern marvels. The impressive Basel Minster, with its Gothic spires piercing the sky, stands as a testament to the city's rich past

Cultural Scene

The city's cultural scene is nothing short of extraordinary, with a plethora of world-class museums and galleries that cater to every artistic inclination. The Kunstmuseum Basel, one of the oldest and most renowned art museums globally. The Fondation Beyeler with the Renzo Piano building invites to world famous exhibitions, in a beautiful park. The Museum Tinguely houses the world's largest collection of art by Jean Tinguely, famous for his moving mechanical sculptures, just to mention a few out of the 40 museums from this cultural metropole, in a pocket size. A visit to Basel wouldn't be complete without experiencing the pinnacle of the art world at Art Basel. Every year, the city transforms into an international art hub, attracting collectors, curators, and enthusiasts from all corners of the globe. The fair is a testament to Basel's unwavering commitment to artistic expression, offering a platform for groundbreaking contemporary art that pushes boundaries and sparks conversations. Immerse yourself in the creative energy of Art Basel and witness firsthand the transformative power of art.

Tasty & Eventful

Beyond the art world, Basel offers an array of attractions and activities to suit every taste. Stroll along the Rhine promenade, where locals and visitors alike gather to relax, enjoy a picnic, or simply watch the world go by. Take a leisurely boat ride along the river, granting you a unique perspective of the city's beauty from a tranquil vantage point. Delve into the culinary delights of Basel by indulging in Swiss chocolate, delectable pastries, and multiple Michelin star restaurants. One of the advantages of Basel is its central location, making it an excellent base for exploring the wider region. A short journey will take you to the breathtaking landscapes of the Swiss Alps, where you can partake in exhilarating outdoor activities such as skiing, hiking, and paragliding. Alternatively, venture across the borders and discover the charm of neighboring countries such as France and Germany, both within easy reach from Basel, including Alsace and the Black Forest. In Basel, time seems to stand still as the old and the new coexist in harmony. Whether you seek cultural enrichment, artistic inspiration, or simply a tranquil escape, this enchanting city offers an experience that is nothing short of magical. Prepare to be captivated by its architectural wonders, enthralled by its artistic legacy, and embraced by the warmth of its people. The Basel Concierge await you, ready to enchant and leave an indelible mark on your heart.

City Experience

Lucerne is the starting point for the Lucerne–Lake Lucerne Region and offers a wide range ofattractions to discover. Centuries-old sights such as the Chapel Bridge, the Lion Monument andthe historic Old City form the exciting contrast to contemporary Lucerne: the avant-garde KKL Luzern, the abundance of restaurants and an attractive range of shopping. The Festival CityLucerne delights throughout the year, with blues, jazz, rock, comics or the splendidly colourful Carnival. The Lucerne Festival has a top class programme of classical events with world-famous artists. The Rosengart Collection, the natural monuments in the Glacier Garden and theSwiss Museum of Transport are among our museum highlights. Immerse yourself in this city,stroll along the docksand get to know the legendary charm of Lucerne on one of our guidedtours of the city.

Nature and Mountain Experiences

Just as fascinating as the charming city of Lucerne is the surrounding area. The Lucerne–Lake Lucerne Region with its unique mountain and lake landscape offers countless options for excursions in summer and in winter. Nowhere else will you find so much Switzerland in such a small area. The abundance of excursion destinations just a short trip away from Lucerne and the selection of means of transport such as steamboats, railways, post vans and cogwheel and cable railways are unique. We also have some superlatives in store: the world's steepestcogwheel railway will bring you onto the Pilatus, the first cableway in Europe onto the Rigi, the first rotating cable railway onto the Titlis and the world's first double-decker open-air cable railway travels onto the Stanserhorn. Switzerland's first nature reserve, the UNESCO EntlebuchBiosphere, offers unspoilt nature with its pristine, wild landscape.

Active Leisure and the Good Life

Are you looking for real pleasure on your holiday, do you want an active break from everydaylife, in unspoilt nature, and do you love the unfamiliar? With its accessible history, wealth oftradition and customs andits first-class cuisine, the "Cradle of Switzerland“ has a lot to offer forexplorers. The authentically Swiss cantons along Lake Lucerne charm with their traditions andliving customs. The Lucerne–Lake Lucerne Region is also a hiking and winter sports paradise,providing active recreation including the attractive canoeing, skating, cycling and e-bike tours.Our insider tips in the Lucerne Region, on the other hand, will delight you with peace andrelaxation: discover lovely lakes, enchanting castles, first-class cuisine or the unique flora andfauna of the UNESCO Entlebuch Biosphere. Text by Lucerne Tourism

Section News

Les Clefs d'Or Zurich Origins

Friendship | Helpfulness | collegiality

Our “Cercle des Concierges Zurich” celebrated its 70th birthday in 2020. The association was foundedin 1950, three years prior to the national organization “Les Clefs d’Or Suisse” and two years prior tothe international organization “Union Européenne des Portiers des Grands Hôtels “Les Clefs d’Or’”(today’s “Union des Concierges d’Hôtels”) 1952 in Cannes. At the time, national carrier “Swissair” had invited all concierges of Zurich for a scenic flight and during this very event the Head Concierge of the St. Gotthard Hotel Mr Oskar Wirth took the opportunity to found our professional circle of like-minded people.

-EST. 1950-

The Board

Our professional association consists of unique and diverse members all of which adhere to highquality standards based upon our principles of friendship, willingness to help and collegiality. These values are extremely important to us and help us to create extraordinary experiences for our guests.

In 2019 the member sections of Basel and Lucerne were integrated into our section with the goal of our guest being able to benefit from these synergies and experiences. 

Sami Cankaya
Mandarin Oriental Savoy

Jens Maier
Park Hyatt Zurich

Domonkos Kékesi
Les Trois Rois

Jan Luca Funck
Past President
The Dolder Grand

Albert John Ostertag
Honorary President
Formerly Baur au Lac

Where to find our members

Section Members

Alex Lake Zürich

Seestrasse 182
8800 Thalwil
+41 44 552 99 99


Lukas Bürkli

Baur au Lac

Talstrasse 1
8001 Zürich
+41 44 220 50 20


Jérémie VARRY
Chef Concierge

Khalid JBARA





Sihlstrasse 31
8001 Zürich
+41 44 225 91 91


Chef Concierge

Ahmad SHAH

La Réserve Eden au Lac Zurich

Utoquai 45
8008 Zürich
+41 44 266 25 25


Chef Concierge

Hotel Schweizerhof Zürich

Bahnhofsplatz 7
8001 Zürich
+41 44 218 88 88


Mandarin Oriental Savoy Zurich

Poststrasse 12
8001 Zurich

+41 43 588 37 88


Chef Concierge

Asst. Chef Concierge

Park Hyatt Zurich

Beethovenstrasse 21
8002 Zurich

+41 43 883 12 34


Jens Maier
Concierge Manager

Storchen Zürich

Weinplatz 2
8001 Zürich
+41 44 227 21 14


Chef Concierge

Asst. Chef Concierge


The Dolder Grand

Kurhausstrasse 65
8032 Zürich
+41 44 456 60 00


Head Concierge

Senior Concierge

Asst. Head Concierge
President Les Clefs d’Or Suisse

Jan-Luca FUNCK
Asst. Head Concierge
President Section Zurich

Widder Hotel

Rennweg 7
8001 Zürich
+41 44 224 28 66


Katharina BAUMANN
Chef Concierge


Christian STOCK
Asst. Chef Concierge


Bürgenstock Hotels & Resort

6363 Obbürgen
+41 41 612 60 00


Marlen Kölling
Head Concierge

Ricardo SANTOS
Asst. Head Concierge

Mandarin Oriental Palace Luzern

Haldenstrasse 10
6002 Luzern
+41 41 416 10 15


Michael Elias
Chef Concierge

Alexander PIDERIT (Summer)
Asst. Chef Concierge

Montana Art Deco Hotel

Adligenswilerstrasse 22
6002 Luzern
+41 41 419 00 00




Grand Hotel Les Trois Rois

Blumenrain 8
4001 Basel
+41 61 260 50 50


Domonkos KÉKESI
Chef Concierge

Oleksii Nikitan

Local Partners

Become a friend of our society

As tourism experts and ambassadors for Zurich we create synergies that allow us to engage guests in local tourism, culture, gastronomy, retail, etc. during their visits to our city. Trust and long-standing partnerships are essential for us as they facilitate an efficient cooperation which again leads to positive guest satisfaction ratings. Our partners work closely with us in order to provide the best in comfort, service, unforgettable experiences and quality to our guests. In addition to this our partners benefit from being invited to our annual general assembly, sponsor meetings and other regular events where personal relationships can be established or already existing ones be cultivated. Find out more about our current association partners or contact usin case we have aroused your interest.